Confidence in person identity is central to transactions between governments, institutions, and citizens. Identity fraud costs Australians billions of dollars each year. Our 15-year collaboration with the Australian Passport Office (APO) aims to strengthen identity checks by applying insights from psychological research. This has led to changes at the APO — and in organisations around the world — in how they recruit, train, and support personnel involved in identity management.
Funding: ARC Linkage Projects (LP230201076, LP160101523, LP130100702, LP110100448)